If you are unable to find the information you are looking for here, please don't hesitate to reach out to us for assistance. We are here to help you sort out any issues together. We store copies of the daily portraits, videos, and camera rentals from your trip, all of which are still available for purchase. To place an order, simply visit our contact page. Having trouble locating your USB? Ensure it is pushed all the way into the computer slot and wait for 30 seconds. Navigate to your computer's Devices section to access the USB from there. If you can't find your photos, try clicking the back arrow at the top to check for additional folders on your USB flash drive. Keep clicking the back arrow until you reach the beginning of the drive and can open the desired folder. You may need to click on "arrange" and then "by name" to reveal any hidden files. If you rented a camera and purchased professional photos and videos but only see one of these items, on a Mac, go to Finder and open the USB from the devices section. For PCs, access your devices through the appropriate menu and look for folders labeled marine life, video, people, and camera rental files. If you're having trouble playing a video, check the file extension and make sure your video player supports that file type. You may need to upgrade or change your video player accordingly. If your microSD card is not showing up, ensure it is inserted properly into the card reader. Navigate to your device's files to access the card and check if it is fully inserted. To determine if your USB or SD card is blank, right-click and select "Get info" to view the available and used storage space. Remember to save your photos and videos by copying them to another location to prevent accidental deletion. It is essential to safeguard your memories by keeping backups of your files.
